All returns require a Return Merchandise Authorization (RMA) from our Customer Service Department.
Please call (209) 943-0628 or e-mail firstname.lastname@example.org to obtain an RMA.
NOTE: NO RETURNS WILL BE ACCEPTED OR ANY CREDIT GRANTED WITHOUT AN RMA.
All claims for returns must be made within 14 calendar days after receipt of merchandise, and only applies to merchandise in perfect condition. Shipping charges on returns or exchange shall be the responsibility of the customer and all returned items must be returned in "new" or "like new" condition, in the original manufacturer's packaging and crating materials when applicable and with all original product manuals and instructions. After the product(s) is received, inspected and verified to be in "like new" condition, a full refund will be credited back on the product purchase price minus any original shipping charges and any return shipping charges and minus a 15% restocking charge. For products sold with "Free Shipping" or "Flat Rate Shipping" the actual freight cost to originally ship the product will be deducted from your refund. For non-defective returns or exchanges, the customers are responsible for all transportation/delivery expensive.
Shipping charges on returns due to no fault of the customer will be handled by Esinks.net. All returned items must be returned in the condition in which they were received, in the original manufacturer's packaging, and crating materials when applicable, and with all original product manuals and instructions. After the product is received, inspected and verified to be in "as claimed" condition, a full refund will be credited back on the product that you purchased.
If you refuse an item delivered by the carriers for any reasons other than externally visible damaged merchandise or our shipping errors, the item shall be treated as a return and our return policy will be applied.